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Service Provision Levels 2023

Action	StartUp	Business	Enterprise	Expander
Management Fee	£75 / €90	£125 / €180	£250 / €300	£500 / €600
Multi Warehouse		●	●	●
Vendor Central Management				●
B2C Fulfilment	<200/month	<1000/month	<3000/month	3000+
Seller Fulfilled PRIME			●	●
Telephone Support	4.99/call	●	●	●
Key Account Manager			●	●
Senior Ecomm Act Manager				●
Prioritised Mail Support		●	●	●
Amazon Account Support				●
Free Ecommerce Account Health Check	●	●	●	●
Batch Management			●	●
Fifo requirements			●	●
Organic				●
DG lithium ion		●	●	●
Medical Equipment			●	●
Responsible Person	○	○	○	○
Shipping Management	○	○	●	●
Custom Clearance	○	○	○	○
Gift Wrap		●	●	●
Flyers	●	●	●	●
Samples	●	●	●	●
FBA Prep	●	●	●	●
WHM User Account	2	6	Unlimited	unlimited
Reworks		●	●	●
Additional Product set up on WHMS	○	○	●	●
Creation of product bundles	○	○	●	●
Inbounding of goods usually in 48 hours			●	●

* (solid O) – Inclusive
* (hollow O) – Additional Charges Apply

Action	StartUp	Business	Enterprise	Expander
Average Process Timeframe	4-6 Days	3-4 Days	2-3 Days	24-48 hrs
Goods In Process Time (with ASN)	<48 hrs	<24hrs	<24hrs	Same Day B4 15:00
Returns Process Time	3-5 days	2-3 days	1-2 days	Same Day B4 15:00
B2C Orders	14:00 Monday – Friday	16:00 Monday – Friday	16:00 Monday – Friday	16:00 6 days per week for PRIME
B2B Orders and Relabeling <2000 units	4-5 days	3-4 days	1-2 days	24 Hours
B2B Orders and Relabeling >2000 units	6 days	5 days	3 days	1-2 days
Phone Calls	6 calls per year then £5 per call	12 calls per year then £2.50 per call	12 calls per year	Weekly Calls
Ticket Reponses (UK business hours)	2 Hours Initial Low Priority	2 Hours Initial Medium Priority	2 Hours High Priority	2 Hours Top Priority
Onboard New Products to Mintsoft	£5 per SKU	£2.50 per SKU	Included	included
Onboard New OMP to Mintsoft	£75	£25	Included	Included
Bundle Creations	£10/bundle	£3/bundle	Included	Included
24hour critical order expedite	£250/order	£100 per order	£75 per order	Included
Mintsoft User Accounts	2 (then £25 each)	6 (then £25 each)	Unlimited	Unlimited
NO ASN PENALTY CHARGE	£100	£75	£50	£50
NO ASN Storage Charge (pppd)	£10	£7.50	£5	£1.36